Frequently Asked Questions

Frequently Asked Questions

Current Account Holder Sign-up

If you are a Seminole Wild Card member, all you need to do is verify your identity and create your online login credentials.

Follow these steps:
  1. Click the Sign Up link in the main navigation or the pink banner in the login page.
  2. Step 1: Current account holder sign-up
  3. Enter your Seminole Wild Card account number and click Continue.
    • If you can't remember your Seminole Wild Card account number, please call Customer Care at 954.488.6000 or stop by the Player's Club at any of our properties.
  4. Step 2: Account number lookup
  5. Choose 3 security points to verify your identity and click Continue.
    • Your answers must match the information we have on-file. If you are unable to verify your identity with the information we have for you, please call Customer Care at 954.488.6000 or stop by the Player's Club at any of our properties for assistance.
    • If we do not have sufficient information on-file, you will not be able to verify your identity online. Please call Customer Care at 954.488.6000 or stop by the Player's Club at any of our properties to update your information.
  6. Step 3: Verify your identity 
  7. Click Complete Account Set up to continue to create your online login credentials.
  8. Step 4: We found you
  9. You are now in the Online Sign Up page which is pre-filled with the information we have found for you. Click Create Account after completing the form.
    • If any of the information pre-filled is incorrect, please call Customer Care at 954.488.6000 or stop by the Player's Club at any of our properties.
    • Enter your new username and password. These will your Seminole Wild Card Online credentials to log in to the website.
    • Your first name and last name will be disabled and pre-filled based on the information we have on-file.
    • If you do not have an email address on file, enter a unique email address. You can create a Gmail account here.
    • If you do not have a mobile number on file,  enter your mobile phone number.
    • Check the box below the mobile phone number in order to enable text messages for password recovery.
    • Your Date of Birth will be will be disabled and pre-filled based on the information we have on-file.
    • Check the box below Date of Birth to acknowledge the Seminole Wild Card Terms Conditions and the website Privacy Policy.
    • Your Seminole Wild Card Online account will be created but before using it, you must activate it
  10. Step 5: Create online account
  11. Check your inbox and look for an email from Seminole Wild Card to activate your online account. Click the Activate your Account button or copy+paste the link below the button into your browser URL
  12. Step 6: Check your inbox
  13. When you click the Activate your Account button, you will go to the SeminoleWildCard.com login page which will display a success message.
    • Enter the username and the password you created in Step 5.
    • Click Log In.
  14. Step 7: Log In

Congratulations! You are all set to start getting the most out of Seminole Wild Card:

  • View Card Tier Status
  • Check your Comp Dollar balance
  • Check you Bounce Back Free Play balance
  • Book exclusive offers and events
  • View your upcoming reservations
  • Update your profile and communication preferences.

Username

The username I want is taken

You won't be able to get a certain username if the username you requested is already being used or is reserved by Seminole Gaming to prevent spam or abuse.


Password

You can change your password for security reasons or reset it if you forget it at any time.

Change your password
  1. Log in to your Seminole Wild Card Online account
  2. Go to the profile page
  3. Click Edit Profile
  4. Under the Account & Security section
  5. Enter your current password
  6. Enter your new password
  7. Confirm your new password
  8. Click Save
  9. The next time you log in, use your new password.
Reset your password
  1. Click the Forgot your password? link in the log in page
  2. Follow the steps to reset your password. Based on your profile settings, you will be able to reset your password via text message, security questions or email.
  3. Once you successfully reset your password, enter a new password
  4. Confirm your new password
  5. Click Save
  6. The next time you log in, use your new password.

If you are still having problems with your password, please call Customer Care at 954.488.6000 or stop by the Player's Club at any of our properties.


Email communication preferences

You can turn on email communication preferences for each of our properties.

How do I update my email preferences?
  1. Log in to your Seminole Wild Card Online account
  2. Go to the profile page
  3. Click Edit Profile
  4. Under the Communication Preferences section
  5. Check only the boxes for the properties you want to receive emails from
  6. Click Save
Why are my email preferences in red?

If your email communication preferences are in red, you need to confirm your email address. Please check your inbox for a confirmation email. If you did not receive an email to confirm your "email," please call Customer Care at 954.488.6000 or stop by the Player's Club at any of our properties.

Pop-up Blocker

By default, most browsers block pop-ups from automatically showing up on your screen. When a pop-up is blocked, the address bar will be marked with "Pop-up blocked" or, in mobile devices, you will get a popup worming. You can decide to allow pop-ups.

How do I allow pop-ups in my desktop browser?
  1. In the address bar, click the Pop-up blocked icon
  2. Click the link for the pop-up you want to see.
  3. To always see pop-ups for the site, select Always allow pop-ups and redirects from [site] and then Done.

To turn off pop-ups in Google Chrome (desktop), visit Google Support.

How do I allow pop-ups in my mobile browser?
  1. Tap allow when presented with a pop-up warning
  2. If you don't get a pop-up warning, your phone might be set to block all pop-ups. Go to your browser settings in your phone and disable the blocking pop-ups option.

To turn off pop-ups in Google Chrome (mobile), visit Google Support.

Seminole Wild Card Benefits

Seminole Wild Card