California Privacy Notice

California Privacy Notice

Last Updated : January 18, 2020.

This California Privacy Notice (“CA Notice”) supplements the Privacy Policy of the Seminole Tribe of Florida, a federally recognized Indian tribe, doing business as Seminole Gaming (“Seminole Gaming,” “we,” “us,” or “our”) and applies solely to individual residents of the state of California (“you” or “consumers”).  This CA Notice provides information concerning how we collect, use, disclose and otherwise process Personal Information of California residents within the scope of the California Consumer Privacy Act (CCPA).

For purposes of this CA Notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device. Personal Information does not include: de-identified or aggregated consumer information; health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) or the California Confidentiality of Medical Information Act; or information covered by certain sector-specific privacy laws including the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, or the California Financial Information Privacy Act. All other capitalized terms used in this notice have the same meanings as in the Privacy Policy.

If you are a California resident who has provided Personal Information to Seminole Gaming or a California resident who believes Seminole Gaming collected your Personal Information, you may exercise your rights under the CCPA as explained in this CA Notice.

PLEASE NOTE: We have not sold and do not sell your Personal Information to any third party. 

You have the following rights under the CCPA:

Right to know

Subject to certain limits, you may ask us to provide them with the following information for the 12-month period preceding your request:

  1. The categories of Personal Information we collected about them;
  2. The categories of sources from which the Personal Information was collected;
  3. The business or commercial purpose for collecting Personal Information;
  4. The categories of third parties with whom we shared the Personal Information;
  5. The specific pieces of Personal Information we collected about them (also called a data portability request);
  6. If we disclosed Personal Information for a business purpose, a list of the disclosures for a business purpose and the Personal Information categories that each category of recipient received; and
  7. If we sold Personal Information for a business purpose, a list of the sales and the Personal Information categories that each category of recipient purchased (as noted above, we do not sell Personal Information).  

You may only make two requests for information in a 12-month period.

Right to Request Deletion

You may also ask us to delete any Personal Information that we have collected from you.  Under the CCPA, we are not required to delete Personal Information that is necessary to: provide our Services; detect security incidents; protect against malicious, deceptive, fraudulent, or illegal activity; debug to identify and repair errors that impair our Sites, App, and/or Services; enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; comply with a legal obligation; or use your Personal Information internally, in a lawful manner that is compatible with the context in which you provided it.

Right to Nondiscrimination

We will not discriminate against you for exercising your rights under the CCPA, including by:

  • Denying you goods or services;
  • Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
  • Providing you a different level or quality of goods or services; or
  • Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, the CCPA permits us to offer you certain financial incentives that can result in different prices, rates, or quality levels, which are related to your Personal Information’s value. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.  We currently provide the following financial incentives:

  • Our loyalty program, Seminole Wild Card, allows members to earn free play rewards, “comp dollars” that can be used at our casinos, discounts on certain purchases at our properties, access to exclusive promotions and events, and personalized hotel rates.  For more information, please visit www.seminolewildcard.com.   

Right to Opt Out of Sale

You have the right to direct businesses to not sell your Personal Information.  As noted above, we do not sell your Personal Information, so there is no need to opt out with us.

Submission of Requests to Know and/or Requests to Delete

You may submit a request to know or a request to delete: (a) by submitting this online form; or (b) by calling the following toll free number 1-833-970-1535.

We are required to verify your identity before responding to a request to know or a request to delete.  If you have an account with us that is password-protected, we may verify your identity through our existing authentication practices for your account.  To verify your identity, we may request two or more data points of Personal Information and other proof of identification depending on the nature of the request and the Personal Information requested.

Please note that following your verified request, we will send you your Personal Information from the following email address: dataprotection@shrss.com Any response to your request including any Personal Information may be sent as an encrypted file.

Generally, we will process and respond to your request within 45 days.  As permitted by the CCPA, if we need more time to respond, we will tell you why and our time to respond will be extended by an additional 45 days (up to 90 days total).

Once you have submitted a request, we will send you a receipt acknowledging your request within 10 days.  Please be sure to check your email spam folder or filter for this receipt.  If you do not receive such a receipt within 10 days of your submitted request, please send us an email to dataprotection@shrss.com because an error may have occurred.

You also have the right to designate an agent to exercise these rights on your behalf.  We may require proof that you have designated the authorized agent to act on your behalf and to verify your identity directly with us.  Please contact us at dataprotection@shrss.com for more information if you wish to submit a request through an authorized agent.

Personal Information We Collect

All of the categories of Personal Information we collect about you (as detailed below) come from the following categories of sources:

  • Directly from you – for example, from reservations you make at our properties, your Seminole Wild Card account registration, forms you complete on the Sites or while visiting our properties, any posts or comments you make on our Sites, surveys you complete, or employment applications for job postings.
  • Indirectly from you – for example, from observing your actions on our Sites or other websites, such as through the use of cookies and other online tracking technologies, or from your gaming and/or transaction history on our websites or at our properties.
  • Our affiliate businesses – for example, from Seminole Social Casino or from other hotels or casinos owned or operated by Seminole Gaming.
  • Third parties – for example, from analytics providers such as Google Analytics.

In particular, we have collected the following categories of Personal Information from California consumers within the twelve (12) months preceding the Last Updated date of this CA Notice for the following purposes:

Category Collected Business Purpose
A. Identifiers, such as your name, address, email address, phone number, account number, or other similar identifiers. Yes
  • To provide the Sites and the Services
  • To reserve and provide rooms and other guest services at the hotels and casinos
  • To process your application for credit
  • To process your purchases through our Sites or at our hotels and casinos 
  • To review, process and evaluate job applicants
  • To administer and provide Seminole Gaming rewards programs and loyalty programs
  • For marketing and promotional purposes
  • To contact you in response to your inquiries
  • For security and fraud prevention purposes
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as your name, signature, address, telephone number, credit card number, employment history. Yes
  • To provide the Sites and the Services
  • To reserve and provide rooms and other guest services at the hotels and casinos
  • To process your application for credit
  • To process your purchases through our Sites or at our hotels and casinos 
  • To administer and provide Seminole Gaming rewards programs and loyalty programs
  • For marketing and promotional purposes
  • For security and fraud prevention purposes
  • To review, process and evaluate job applicants
  • To comply with legal reporting requirements
C. Protected classification characteristics under California or federal law, such as age, gender, religion, and disability information. Yes
  • To comply with legal reporting requirements
  • To comply with applicable laws such as the Americans with Disabilities Act and laws governing the legal age to consume alcohol or gamble
D. Commercial information, such as your use of our Services. Yes
  • To provide the Sites and the Services
  • To evaluate, develop and improve the performance, features and functionalities of the Sites,  the Services, and our hotels and casinos
  • For marketing and promotional purposes
E. Biometric information, such as fingerprints. Yes
  • For security, fraud prevention and cash advances purposes, some employees use fingerprint scanners to access certain applications
F. Internet or other similar network activity, such as your IP address or browser or device information. Yes
  • To provide the Sites and the Services
  • To evaluate, develop and improve the performance, features and functionalities of the Sites, the Services, and our hotels and casinos
  • For marketing and promotional purposes
G. Geolocation data, such as information about your physical location collected from geolocation features on your device, including your IP address. Yes
  • To evaluate, develop and improve the performance, features and functionalities of the Sites,  the Services, and our hotels and casinos
  • To provide personalized content on the Sites
  • For marketing and promotional purposes
H. Audio, electronic, visual, thermal, olfactory, or similar information, such as pictures or video of you. Yes
  • For security and fraud prevention purposes
  • For quality and training purposes in connection with our customer care centers
  • To provide customer service and research guest complaints
  • For marketing and promotional purposes
I. Professional or employment-related information, such as your employer, job title, function and nature of your job duties and responsibilities. Yes
  • To review, process, and evaluate job applicants
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g, 34 C.F.R. Part 99)). Not Collected  
K. Inferences drawn from other Personal Information. Yes
  • For marketing and promotional purposes
  • To evaluate, develop and improve the performance, features and functionalities of the Sites, the Services, and our hotels and casinos

Personal Information We Disclose

We may provide your Personal Information to affiliates or service providers as described in the “Use of Personal Information” and “Sharing of Information” sections of the Privacy Policy.  Our affiliates include other hotels, casinos, and properties owned or operated by Seminole Gaming and the Seminole Social Casino. Service providers are persons and entities that perform services on our behalf, including maintaining or servicing accounts, providing data storage and management, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing property management services, providing advertising or marketing services, or providing analytic services.  Such service providers are prohibited from retaining, using, or disclosing the Personal Information for any purpose other than for the specific purpose of performing the services for us.

In particular, we have disclosed the following categories of Personal Information from California consumers within the twelve (12) months preceding the Last Updated date of this CA Notice:

  • Category A: Identifiers.
  • Category B: Personal information categories listed in the California Consumer Records statute.
  • Category C: Protected classifications under California or federal law.
  • Category D: Commercial information.
  • Category E: Biometric information.
  • Category F: Internet or similar network activity.
  • Category G: Geolocation data.
  • Category H: Sensory data.
  • Category I: Professional or employment-related information.
  • Category K: Inferences drawn from other Personal Information.

Contact

If you want to submit a request for your Personal Information or a request to delete your Personal Information, you may do so in one of the following ways:

            By submitting this online form; or
            By calling the following toll free number 1-833-970-1535.

If you have other questions or concerns, please email us at dataprotection@shrss.com.